Legal
The terms that apply when using the AidFlow website, requesting information and engaging with AidFlow’s billing workflow services.
This website provides information about AidFlow, its product features and related billing workflow support. The information on this website is provided for general informational purposes and may change as the product, integrations and service offering develop.
AidFlow features, integrations, billing support services and onboarding options may depend on practice requirements, technical readiness, provider arrangements and commercial approval. The final service scope will be agreed separately before onboarding.
When you submit a demo request or contact enquiry, you agree that AidFlow or its representatives may use the information provided to respond to your enquiry, understand your practice requirements and discuss possible next steps.
AidFlow is intended to support billing, claims and workflow administration. The website and platform are not intended to provide medical, clinical, diagnostic or treatment advice.
Healthcare practices remain responsible for the accuracy, completeness and lawfulness of patient, medical aid, billing, claim and supporting information supplied for billing workflows. AidFlow may assist with workflow management and billing visibility, but accurate source information remains essential for correct claim handling.
AidFlow may assist with organising, tracking, correcting and managing claim-related workflows, but it does not guarantee that a medical aid, patient, third-party payer or other responsible party will approve, process or pay any claim, invoice, shortfall or outstanding amount.
Access to AidFlow platform features, billing support, managed services, integrations or related tools may require onboarding, account setup, configuration, commercial approval and acceptance of any applicable service-specific terms or agreements.
The AidFlow name, logo, website design, content, software concepts, product interfaces and related materials belong to AidFlow and/or its owner, unless otherwise stated. You may not copy, reproduce or reuse these materials without permission.
AidFlow may rely on or connect with third-party services, providers, infrastructure platforms or integration partners. Any such integrations may be subject to separate provider terms, technical requirements, availability, pricing, security and compliance obligations.
Use of AidFlow may involve personal information, practice information, patient-related information or billing workflow data. The handling of such information is addressed in AidFlow’s Privacy Policy and POPIA & Data Protection page, which should be read together with these terms where applicable.
The website is provided on an informational basis. While reasonable care is taken to keep information accurate, AidFlow does not guarantee that all website content is complete, current or error-free. To the extent permitted by law, AidFlow is not liable for losses arising from reliance on general website information alone.
These terms may be updated as AidFlow develops, integrations are finalised and service agreements are formalised. The latest version published on this website will apply to website use.
For questions about these terms, contact AidFlow using the contact details provided on the Contact page.